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Increasingly, CIOs say to me that the value of what they are doing is instantiated through data and analytics. But how do you build an analytics capability that works for the business as a whole? This is the question that I asked recently of the #CIOChat. Their answers should have value to everyone involved in the data or analytics. Should analytics be managed for the business or for operating groups? CIOs had a variety of opinions regarding the operating models for analytics teams. Some believe they should depend upon a company and its industry. These CIOs suggest that a decentralizing analytics organization is best. In addition, they believe that the future of IT and of your business is very, very distributed. For this reason, they want to bring about self-service capabilities and allow subject matter experts to make data and analytics actionable. They suggest, interestingly enough, that what should possibly be centralized is data modeling and machine learning because these skills are hard to acquire and keep. Other CIOs suggest that for larger and more federated organizations, analytics should be a distributed function. These CIOs believe – as Tom Davenport suggested in “ Analytics at Work ” – that analytics should be managed for the entire business. They stress continuous effort is needed to leverage data but believe there is value in embedding data scientists into every business unit. In general, these CIOs say analytics teams should be managed for the entire business to ensure maximum ease of sharing and improvement of data collection and data security. Importantly, they argue that data integrity and cleanliness need to be owned by a central team while the entire organization should be empowered to leverage analytics. They suggest that most analytics have been historically app specific. Yet, they say analytics needs to become a core competency of organizations. Tom Davenport argues in his book for a single corporate team that is farmed out to projects for the enterprise and its business units. This prevents what some CIOs worry about – a siloed analytics organization chart. When this occurs, there is no telling how much effort is duplicated in the analytics space or how many standards are followed. CIOs suggest that it is important to understand that distributed and silos are not the same. You can be distributed and still leverage knowledge across organizations. CIOs suggest, for some, another way of solving the issue is to establish an analytics enablement and governance group that helps coordinate decentralized efforts around the organization. The goal here should be to share knowledge, costs, know-how, and toolkits while tackling shared goals. CIOs say this kind of “Center of Excellence” thinking can accelerate business results. Analytical maturity CIOs shared openly that everything they do has to do increasingly with analytics. So, it is essential to have the right context when understanding where to go with analytics. Some CIOs say that they are building a group that will help to manage analytics across their organization, but pockets of specialized expertise remain. This appears to be in between stage 3-4 in Tom Davenport’s Maturity Model – stage 3 establishes “governance of technology and architecture for analytics” and stage 4, “manages analytical priorities and assets at an enterprise level” (“Analytics at Work”, Tom Davenport, page 53). CIOs insist for distributed analytics to work, there needs to be alignment on data governance, tools, and solutions. Otherwise, there will be multiple versions of truth, and ergo confusion. Making the problem more difficult, CIOs say they are seeing more apps and infrastructure with their own embedded analytics. Regardless, CIOs say the trick is to leverage data and analytics across all business workflows. Distributed analytics must align how data and analytics are governed. While some CIOs cringe at the notion of ‘data ownership', they believe the need for role-based permissions (a component of a data strategy) for data access. CIOs suggest that data husbandry is critical and few have an effective strategy. It is critical that you define "owner" in the context of data governance. As well, there should be no duplicate owners – only users working from trusted data sources. They see access as an analytic enabler. Appropriate corporate policy needs to establish acceptable use of the data within and external to organizations. CIOs say that they believe the real value from analytics comes through the integrity of the data and having an enterprise data strategy regardless of where the analytics teams live. To what extent do organizations have an enterprise data strategy? At minimum this should include policy, standards, definitions, models, migration, integrations, security, and access control. Data strategy needs to drive analytics. Which business questions should analytics be focused upon? CIOs suggest analytics and data should be focused on real-time producing results and answers that propel the business forward. Delighting the customer should be a significant use-case. However, CIOs felt the right answers are related to the business questions that an organization is trying to solve whether customer or general line-of-business operations. Some CIOs say the future is here, however, unevenly distributed. They see increasing focus on operations, especially finance. Other CIOs say that many organizations think customer experience is only about reporting and analytics. Ugly dashboards and reports cannot be the endpoint as it has become clear that winning customer experience is a much bigger thing. Is this an area for CIO influence? CIOs suggest that the big question is how capable and how applicable built in analytics are. They say that many software solutions include descriptive analytics and a mix of advanced analytics. But since analytics is not the business of these vendors, they do not tend to be very good or flexible. These CIOs think businesses need to apply analytics in marketing, sales, and customer-facing product and services. Ops, they say, has already had a lot of reporting tools and long history of finding inefficiencies. CIOs need to be able to strategize, deliver, and influence effectively regardless of distributed, federated, centralized, or hybrid models. Actionable data should inform continuous process improvement which every business unit or line of business should use for decision support, prioritization, and allocation of resources. What types of analytical approaches are most prevalent? CIOs are candid that there is a lot of dashboarding with predictive analytics. Lots, they say, are trying to do text mining. They say financial services organizations are the main organizations doing time series; nevertheless, the analytical approach needs to be appropriate to the situation. One CIO said that they haven’t seen very many organizations doing streaming or real-time analysis. They most often see descriptive analytics; however, they stress that many organizations are still early on their analytics journeys. According to the CIOs, success with analytics requires experts in analytical approaches (data scientists) and experts in process improvement. They emphasize that the wrong approach can lead to bad insights and believe that analytics need to be about leveraging business outcomes as their compass. They stress that openness is the value that they want around access for the data and analytics that are created. In other words, they want “Information Democracy”, a term coin by Bernard Liataud , the former CEO of Business Objects. With regards to questions about access, role-based permissions, CIOs want these defined by business process owners. Increasingly, CIOs see little value in using gut feel and historical data. They are clear that historical data is less interesting than real-time data. However, they suggest that some historical trends matched against real-time data provide insight opportunities depending upon the industry and business functions. Many CIOs say that their organizations are moving to SaaS solutions that provide a data store, model analytics, comparative data, and an analytical expertise all at a single price. Further, they believe that many organizations do not have the technical chops to do real time or streaming analytics at scale or to even act from real-time analytics. Distinguishing factors CIOs suggest that driving value is possible when those most knowledgeable with data and the nuances of the data ensure that valid business questions are being asked and answered. It is essential that data be designed so it can roll up into a strategic view. CIOs, however, worry about analytical leaders in the space who are driving a desire to emulate Google and Walmart. CIOs say this is a necessary evolution for the effective data use, and businesses that don't figure out how to leverage analytics for competitive advantage will be choking on data dust and fumes soon. For this reason, it's becoming a cost of doing business, not really distinguishing on its own – what distinguishes a business is what the leadership does with higher velocity data and information. At the same time, CIOs are candid about the challenges. They say that the volume of accumulated data is getting so large that batch processing is an increasing a problem. CIOs say many organizations are trying to discern what questions to ask, what questions add value, and how to identify a question that leads to actionable results. If you aren't thinking about strategic differentiation, you will be disrupted quickly.  It's a key issue and strategic differentiator for us moving forward. One CIO suggested that new business models and desire to target different markets and customer personas are driving the need for data and analytics. These are baseline capabilities before organizations can really do IoT, AI, or machine learning. In sum, CIOs say analytics capability is table stakes. It's a negative differentiator if missing, neutral if have a market-appropriate baseline, and positive if producing advanced insights beyond competition. Parting remarks Much has changed with CIOs and analytics in the last few years. I remember a discussion a few years back where CIOs want to stay far away from data governance. With data and analytics now central to the IT mission and the emergence of the CDO function, I expect the importance of data and analytics to grow. Additional content Why business winners are data driven Creating a data-driven enterprise The dos and don’ts of data lakes 3 capabilities that will propel big data past the ‘trough of disillusionment’ Article written by Myles Suer Image credit by Getty Images,  DigitalVision Hiroshi Watanabe Want more? For Job Seekers | For Employers | For Influencers
The inventor of the first neurocomputer, Dr. Robert Hecht-Nielsen, defines a neural network as – "...a computing system made up of a number of simple, highly interconnected processing elements, which process information by their dynamic state response to external inputs.” Artificial neural networks are one of the most important tools used in machine learning. They are brain-inspired systems which are designed for reproducibility and the repetition of a test or complete experiment that we learn. Neural networks help us cluster and classify. Typically, a neural network is initially trained, or fed large amounts of data. They are excellent tools for finding patterns which are far too complex or numerous for a human programmer to extract and teach the machine to recognize. Neural networks use several principles, including gradient-based training, fuzzy logic, genetic algorithms, and Bayesian methods. They can also be described by the number of hidden nodes the model has or in terms of how many inputs and outputs each node has. Even more crucial are an AI’s inferences – the things you don’t know that it knows about you. For instance, take the case of machine learning and the missing field analysis. We learn from matchmaking analysis of a leading portal dealing in the right matrimonial matches by determining what we know about a person and trying to create a mental frame and a picture of the person. By co-relating the missing fields, it enables us to get better outcomes. However, it will also have repercussions and will have the risk of negative outcomes and may eventually witness the users quitting and leaving if things go wrong. In his article, “ The tough black box choices with algorithmic transparency in India ,” Aditya Talwai of describes that: "MIT Technology Review called this reliance on alchemy over understanding AI’s 'dark secret.' Take, for example, the deep neural net – a machine learning method which produces some of the most uncannily accurate automated decisions. Labeled data is fed into a deep neural net and passed through layers and layers of computation before an output is reported. If the output doesn’t match the expected label, the neural net is instructed to work backwards and tweak its parameters. Eventually, the system will tune itself to arrive at the desired output – say, identifying a dog as a dog. It is an arcane combination of functions and weights, but it is incredibly good at identifying other pictures of dogs... To be sure, not all automated decision-making systems are as hard to interpret as deep neural nets. Less sophisticated rule-based models, like decision trees, can in fact yield legible explanations for their decisions, but whether companies will part with this information willingly is another story. Leaving aside concerns of manipulation and ‘gaming’, the heuristics baked into a company’s automated decision-making form a core part of their intellectual property. Even more crucial are an AI’s inferences – the things you don’t know that it knows about you." Artificial neural network applications As we have already seen the introduction to artificial neural networks, let us now take a look at the major artificial neural network applications. Handwriting Recognition – An important tool for handheld devices like Palm Pilot and for recognizing the handwritten characters by neural networks. Traveling Salesman Problem – Can be solved by neural networks; however, there remains a limitation, and it is by certain degree of approximation only. Image Compression – Massive amounts of images are received and processed at the same time by neural networks, allowing more sites to take advantage of image compression.   Stock Exchange Prediction – Perhaps the most important and critical application. Many factors determine how stocks will behave whether they go up or down on any given day. Neural networks can utilize the information and predict the outcome of any stock on an assigned day. Toward a working class AI In an excerpt from his article, “ You're Using Neural Networks Every Day Online – Here's How They Work ,” Jamie Condliffe reports the following: "...If neural networks are developing so rapidly, is the sky the limit? 'You can certainly expect to see major improvements in image and speech recognition in the coming years,' says Professor Charles Cadieu, a Research Affiliate at MIT, pointing out that these modern neural networks have only really been around for a couple of years anyway. As for language processing, it’s less clear that neural networks will be able to deal with the problems so well. While image and speech recognition definitely work in the layered way that modern neural networks do, there’s less neuroscientific evidence to suggest that language is processed in the same way, according to Cadieu. That may mean that artificial language processing will soon run into conceptual barriers. One thing is clear, though: these kinds of artificial intelligences are already lending a huge helping hand to humans. In the past, you had to sift through your photographs to compile an album from your latest vacation or to find that pic of your buddy Bob drinking a beer. But today, neural network software can do that for you. Google Photos prepares albums automatically, and its smart search function will find images with alarming accuracy. And this kind of consumer-focused software is a mere gimmick compared to the feats that neural networks could one day perform for us. It’s not hard to imagine image-processing algorithms gaining enough intelligence to vet medical images for tumors, with doctors merely checking their result. Voice recognition systems could become so advanced that telemarketing campaigns will be run by software alone. Language processing networks will allow news stories to be written by machine. In fact, all these things are already happening to some extent. The changes are profound enough that researchers at the University of Oxford estimate that up to a half of jobs, including the one possessed by yours truly, will be lost to AI systems powered by neural networks in coming years. But shifts in economies and employment have been driven by technology many times before, from the printing press and motor car, to computers and the internet. Though social upheaval will arise, so too will benefits. Ultimately, neural networks will give everyone access to intelligence that currently lies in the hands of a few. And that will lead to smarter systems, better services, and more time to solve the human problems that computers will never be able to fix." The growth and rapid expansion of the internet is largely responsible for the massive amounts of data being generated and distributed through the internet. We are using neural nets and ML through facial recognition, image processing and searching, real-time language translation, medicine, healthcare, weather – to name just a few. Whatever the future of machine learning and AI is, it will depend to a great extent on advances in cognitive sciences. The more personal data these algorithms are fed, the better they understand a user’s profile, enabling the ability to spot potential anomalies earlier on. Neural networks, which are pivotal and crucial, use a network of nodes (which act like neurons) and edges (which act like synapses) to process data. Through the system the inputs are generated and then run through to generate a series of output in the system. It must be remembered that neural networks aren’t the right solution for everything, but they excel at dealing with complex data. According to Eric Ravenscraft in his article, " What Neural Networks, Artificial Intelligence, and Machine Learning Actually Do ," Google and Microsoft using neural networks to power their translation apps is legitimately exciting because translating languages is hard. We’ve all seen broken translations, but neural network learning could let the system learn from correct translations to get better over time. We’ve seen a similar thing happen with voice transcription." In fact, some companies will be able to develop powerful neural networks that do really comprehend things and make things better. In his article " Google says machine learning is the future. So I tried it myself ," Alex Hern stated that "when Google made TensorFlow open to anyone to use, it wrote: 'By sharing what we believe to be one of the best machine learning toolboxes in the world, we hope to create an open standard for exchanging research ideas and putting machine learning in products.' And it’s not alone in that – every major machine learning implementation is available for free to use and modify, meaning it’s possible to set up a simple machine intelligence with nothing more than a laptop and a web connection."  Neuroscientists along with software engineers are becoming parts of multidisciplinary teams in large corporations to design products and services. Neural networks, artificial intelligence, and machine learning all describe ways for computers to do more advanced tasks and learn from their environment. While you may hear them used interchangeably by app developers, they can be very different in practice. Article written by Raj Kosaraju Image credit by Getty Images, DigitalVision Vectors, Bubaone Want more? For Job Seekers | For Employers | For Influencers
"The common eye sees only the outside of things, and judges by that, but the seeing eye pierces through and reads the heart and the soul, finding there capacities which the outside didn't indicate or promise, and which the other kind couldn't detect." — Mark Twain (Read Part 1 , Part 2 , Part 3 , Part 4 , and Part 5 of this Death of Advertising series.) On an auspicious Friday night in Asheville, North Carolina on June 22, a group of artists, writers, filmmakers, playwrights, actors, and musicians gathered to kick off the start of an immersive museum titled ZED . What does the name ZED mean? Nothing and everything. It was the word that was in black graffiti on the 10,000 square foot warehouse that the ZED team is looking to use as its first home and it stuck. Because any other name would seem techno-babble. Although the first permanent immersive museum in North Carolina, this is not the first of its kind. There are soon to be three in the United States under the name Meow Wolf , with the first one being in Santa Fe, New Mexico, and soon to be opened in Denver, Colorado and Las Vegas, Nevada. Team Lab is opening one in Tokyo, Japan. In New York City, the American Museum of Natural History is opening an immersive experience called Our Senses . Note that immersive doesn't strictly mean virtual reality or augmented reality or even technology of any sort. It can simply be a place where you submerge into a physical piece of artwork. However, immersive is becoming more than a trend in the art world as it’s a total body experience – body, mind, and mostly importantly, soul – in contrast to a passive viewing and a loose philosophical interpretation. Remember, beauty is the eye of the beholder Maybe that's why digital immersive, such as virtual reality and augmented reality, hasn't taken off for films, series, and video games as it was expected to do. The beholder hasn't found the beauty in immersive yet. Further, there are several issues such as motion sickness associated with virtual reality viewing for extended periods of time. Secondly, there is the cost for the viewing technology. And finally, there has not been a killer piece of content that has created a groundswell of adoption. Also, it requires people to wean themselves from their mobile phone addiction of checking their Twitter or Facebook every 30 seconds. The opposite of Twitter or Facebook is virtual reality as it's a solo sport. Virtual reality storytelling has been more voyeurism than active involvement. The disconnect in one's brain to have all senses activated but merely watch or stand on the sidelines prevents the affinity between immersive content and the viewer. Previously, I have talked about the other issues that immersive storytelling poses . But why virtual reality is floundering has a more fundamental issue – how can you sell something in it? Open your wallets Adoption comes from the ability to sell products via advertising. If you can be advertised to, the technology proliferates and the storytelling matures. So the race has begun to use immersive as a product-selling mechanism. New York City ad agencies such as AdVRtze and Colorado-based Hypercube are looking to find ways to demarcate points of gazing to gauge interest. Companies such as Admix are using the immersive lingering as a way to do pop ups in the story to allow you to purchase or acquire coupons for future use. More importantly, it allows both in video games and organic filmmaking to use green-screened products to be used as real-time bidding objects. For example, in the content, perhaps the person in front of you is drinking a cup of coffee. However, during filming the coffee cup is green to be replaced digitally later by whoever bids highest for the object during the time of viewing – much how banner ads act now. Or if a filmmaker is creating a virtual reality film, it will make as many objects as possible blue- or green-colored to be replaced by the company who pays the most for the branding or the full production. Also note that the credits of immersive films will be the highest point of purchase following what Marvel did with its Avengers series – that people wait until after the credits to see a secret scene that tells more story or preludes to the next episode. Instead with immersive, the end credits, with the help of companies such as TheTake, all the products worn, used, and discussed will be shown as purchasable. However, a filter will drill down based on tracking your eyes such as the FOVE VR headset. So the key is to stay until the end of the content to get discounts on the things you want to buy. Close your eyes Eyes are not the only ways to engage your immersive senses. Sound will also be used to introduce product placements with the help of companies such as Sonic Union who specializes in Spatial Audio Mix . Speaker company Dutch & Dutch just patented a new machine learning algorithm to help its speakers to create an immersive experience, and its new Wavvy wand records sound experiences that mimic the real world with very little studio post production. Repeat The other issue is the massive amounts of infrastructure required to stream 1200+ media files that make up a common 8K immersive experience to represent every direction – up, down, left, right, and behind you. This is why Colorado company Hypercube teamed up with Nokia following the release of the OZO camera, to build a standard for all immersive infrastructure that allows 8K and even 16K experiences to not be forced to render within an app but can be brought by a single URL. It can even detect location to do the best load balancing and offers the algorithm in a pre-packaged virtual environment that be deployed in a public or private cloud. Finally, it allows the viewer to be returned to a website or another experience when the content completes. The content can be controlled by access controls, number of allowed views, and geographic location. The key to this infrastructure is repeatability with the same quality of service. In fact, the more you view, the clearer the experience gets. Very similar to when you begin viewing Netflix and in the beginning of watching content, the picture looks grainy but quickly becomes very crisp and distinct. But the most important repeat is the storytelling itself. In Quentin Tarantino's opening scene for the film "Reservoir Dogs", several guns for hire eat at a diner and discuss tipping the waitress as the camera rotates on a Lazy Susan camera rig. If this scene could be recreated using immersive filmmaking – this would be a perfect scene. It allows for cross talking – multiple angles, multiple conversations, and multi-engagement for the viewer who's point of view could easily be a) the waitress b) or one of the guns for hire. The best aspect is the ability to draw viewers back into the scene over and over to get a new experience or learn something new. That's why the key to immersive storytelling will be theater productions or theater in the round actors – to allow multiple scenes layer with a focus being put on the main action but allowing the viewer to tip their ear into a direction to get other sounds and conversations. From a selling point, you can watch the scene over and over and a new product could be injected from the coffee, the cigarettes, to the suit and ties which are available to be bid on as purchasable. The production team could then make a choice on how to allow advertising – either in story purchases where pop ups would show such as Admix but pause the narrative, or end credit purchases such as TheTake which allows the entire story to be told first. So as Asheville begins the process to launch its first immersive museum, ZED, it will begin to let artists of all types experiment with immersive worlds of touch, sound, and visual. In essence, immersive requires all of your imagination. Limiting ZED to only one sensory experience will easily end Asheville's ZED before it begins. Or to quote Bruce Willis in the film "Pulp Fiction" by Quentin Tarantino, "ZED's dead." "You can't depend on your eyes when your imagination is out of focus." — Mark Twain Article written by Gary Jackson Image credit by Getty Images,  Photodisc, Paper Boat Creative Want more? For Job Seekers | For Employers | For Influencers
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