The Walt Disney Company

The mission of The Walt Disney Company is to be one of the world's leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.

The Walt Disney Company Lake Buena Vista, FL 32830, USA
Jan 18, 2019
Full-time
Lead the research and design effort for future state data and information strategy across all workforce systems, in tandem with planned capital projects and system enhancements. Understand the high-level big picture technology strategies, recognizing project connectivity across Labor Systems/Workforce Management, and across the larger WDW and DLR sites with potential implications to data and information flow. Lead the transformation of data management and governance across Labor Systems and Workforce Management teams domestically. Identify, resolve, and troubleshoot issues with current data structure and governance. Lead integration efforts with key business and technology stakeholders – including Information Advantage, Solution Engineering, Technology, Workforce Management, Operations, LOB partners, HRIS, People Strategies, etc. Lead collaboration with system end-users (front-line Cast and Leader representatives) as well as analytical end-users (Workforce Management and Labor Systems teams) to understand opportunities for new capabilities in information, data, and reporting. Develop proof of concept toolsets to put information in the hands of “the right people at the right time”. Develop strategic documents to articulate and visually display data and information strategy. Lead change management efforts related to data and information process changes. Lead a team of full-time sustainment and project analysts including coaching and development. Demonstrated strong technical experience in complex data sets, data connections, system functionality, operational reporting, and data analysis Strong business planning, communication and time management skills Substantial partnering and influencing skills with the ability to work with leaders at all levels to coordinate team efforts Experienced leader of direct reports with demonstrated ability to coach and develop a team to achieve personal and professional milestones. Strong systems/process orientation with demonstrated analytical thinking and problem solving skills Ability to work in a team-oriented, collaborative environment and to work effectively within a matrix organization and project environment (e.g. Agile) Must have ability to work independently and make decisions with minimal guidance while managing multiple tasks and projects Proficient in data visualization and reporting tools (e.g. Tableau, Power BI, Alteryx, Business Objects) Familiarity with query/programing languages (e.g. SQL, SAS, Python, Java, R) and analytics software (e.g. Apache Spark, Gurobi, SAS) Proficient in multiple query/programing languages (e.g. SQL, SAS, Python, Java, R) and analytics software (e.g. Apache Spark, Gurobi, SAS). Familiarity with workforce management/labor concepts Project experience with upstream/downstream data integration and reporting requirements/capabilities Bachelor's degree in Business Administration, Mathematics, Statistics, Economics, Industrial Engineering, Computer Science, or related field Graduate degree in Business Administration, Mathematics, Statistics, Economics, Industrial Engineering, Computer Science, or related field Disney Parks, Experiences, and Consumer Products (DPECP) brings stories, characters and franchises to life through Parks & Resorts, toys, apps, apparel, books, and stores. As Walt said, “You can dream, create, and design the most wonderful place in the world…but it takes people to make the dream a reality.” Walt Disney Parks & Resorts is an industry leader in labor management, empowering best-in-class Cast Members to deliver Disney’s legendary Guest service. The Labor Systems team provides holistic system strategy, optimization, and support for all labor and workforce management systems across domestic sites. The Data & Analytics Manager will lead the sustainment & project teams responsible for optimizing the data and information strategy across Workforce Management and Labor Systems organizations. A broad foundation of analytical, technical, integration, and collaboration skills are required to advance data and information platforms. This role will lead overarching data advancement in tandem with planned capital projects – all with domestic site-wide implications to support Cast satisfaction, Guest experience, and business impact. Required Education : Bachelor's degree in Business Administration, Mathematics, Statistics, Economics, Industrial Engineering, Computer Science, or related field Preferred Education : Demonstrated strong technical experience in complex data sets, data connections, system functionality, operational reporting, and data analysis Strong business planning, communication and time management skills Substantial partnering and influencing skills with the ability to work with leaders at all levels to coordinate team efforts Experienced leader of direct reports with demonstrated ability to coach and develop a team to achieve personal and professional milestones. Strong systems/process orientation with demonstrated analytical thinking and problem solving skills Ability to work in a team-oriented, collaborative environment and to work effectively within a matrix organization and project environment (e.g. Agile) Must have ability to work independently and make decisions with minimal guidance while managing multiple tasks and projects Proficient in data visualization and reporting tools (e.g. Tableau, Power BI, Alteryx, Business Objects) Familiarity with query/programing languages (e.g. SQL, SAS, Python, Java, R) and analytics software (e.g. Apache Spark, Gurobi, SAS) Company Overview : Data
The Walt Disney Company Lake Buena Vista, FL 32830, USA
Jan 18, 2019
Full-time
Sets clear and consistent direction and priorities Sets operational targets; manages performance Collaborates with leadership on strategy, goals and performance Leads budgeting strategy and process Monitors workload and staffing initiatives, changes, performance Coaches and leads team members, resolves issues Sets and maintains project portfolio, high level timeline, and resource assignments while ensuring initiative alignment Partners with Operations, Line of Business leaders, Workforce Management, Finance, and Casting to proactively identify and address opportunities to improve labor efficiency, guest service and forecast accuracy Leads deep dive analyses to validate, troubleshoot, and improve performance 3 years+ leadership experience Attention to detail and ability to meet tight deadlines Strong analytical, quantitative, problem-solving, and project management skills Proficiency with Microsoft suite (Access, Excel, PowerPoint, Word, SharePoint and Project) Ability to build and maintain a good working relationships with partners, clients, and peers Demonstrated creativity to solve problems in new, innovative ways Demonstrated ability to manage multiple tasks and/or projects simultaneously Resolve conflicts effectively Experience inspiring peers, project team members, and direct reports Proactive, self-motivating, autonomous, takes initiative to drive results despite uncertainty Demonstrated exemplary verbal and written communication skills including effective updates and appropriate escalation Ability to translate analytical results into clear, story-based presentations to share with non-technical and technical audiences Ability to handle confidential information Previous Workforce Management or Industrial Engineering experience, especially in Forecasting or Workload Knowledge of Workforce Management processes and tools Bachelor’s degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or similar field Advanced degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or similar field Project management certification The Manager, Workforce will serve as the point person for operational process related to hourly cast staffing and workload including supporting the development of the annual budget, creating annual staffing plans and hires forecasts, as well as coordinating the project portfolio ensuring alignment on key workload and staffing related projects. Required Education : Bachelor’s degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or similar field Preferred Education : 3 years+ leadership experience Attention to detail and ability to meet tight deadlines Strong analytical, quantitative, problem-solving, and project management skills Proficiency with Microsoft suite (Access, Excel, PowerPoint, Word, SharePoint and Project) Ability to build and maintain a good working relationships with partners, clients, and peers Demonstrated creativity to solve problems in new, innovative ways Demonstrated ability to manage multiple tasks and/or projects simultaneously Resolve conflicts effectively Experience inspiring peers, project team members, and direct reports Proactive, self-motivating, autonomous, takes initiative to drive results despite uncertainty Demonstrated exemplary verbal and written communication skills including effective updates and appropriate escalation Ability to translate analytical results into clear, story-based presentations to share with non-technical and technical audiences Ability to handle confidential information Company Overview : Data
The Walt Disney Company Celebration, FL, USA
Jan 12, 2019
Full-time
The Revenue Management and Analytics (RM&A) team supports clients across Walt Disney Parks & Resorts including Ticketing, Resorts, Merchandise and Food & Beverage in the core competencies of yield management, revenue planning, forecasting, pricing, promotions and optimization.  As the Sr. Analyst on the Pricing Strategy and Integration team, you will work in a fast-paced and dynamic environment, helping transform the way we generate revenue by working on highly visible and collaborative programs and initiatives, including: WDW Site Projects: develop and lead evolution of pricing strategies and tools to deliver on future vision, while ensuring success of current initiatives and proactively identifying areas of opportunity through analytical expertise Global Segment Support: identify, share and champion revenue opportunities, insights, and best practices with the global parks and resorts sites Annual Pass Program: lead holistic program pricing efforts and support ongoing portfolio development and optimization to ensure long-term financial success This role provides strategic and analytical insight for ongoing business challenges and new business opportunities as well as supports day-to-day responsibility of key pricing, product, and revenue optimization decisions. A successful candidate will have the ability to connect seemingly unrelated information and ideas, execute on ideas and create something tangible, and share knowledge in a coherent, compelling way. Responsibilities Perform detailed analyses using financial and statistical modeling techniques to evaluate the impact of initiatives, measure key business performance metrics and determine continuous improvement opportunities Translate complex problems and large data sets into actionable insights and story-telling presentations for key stakeholders and executive leadership Collaborate with key partners across the organization (e.g., Forecasting, Technology, Marketing and Sales, Digital, Revenue Management, CIMA, DRC, Legal) to understand and communicate business performance, new initiatives and drive strategic opportunities Support global sites by sharing best practices and site insights to inform and develop new strategies to action against identified opportunities Basic Qualifications Minimum three years of work experience in business analysis and/or strategy development Proven proficiency in Microsoft Office suite of products, especially Excel and PowerPoint, and associated database applications (e.g., Teradata, SQL and Tableau) Exceptional business acumen with proven strategic thinking and problem-solving skills Collaborative and solutions-oriented mindset with a commitment to achieving team objectives Exceptional sense of responsibility, ownership and pride in delivering accurate and high quality results Proven analytical, strategic thinking and problem solving skills Demonstrated ability to champion projects, meet deadlines, handle competing priorities, and perform job responsibilities accurately with minimal supervision Exceptional leadership and partnering skills with written and verbal communication skills needed to effectively build partnerships and influence others Preferred Qualifications Minimum five years of work experience in business analysis and/or strategy development Proven knowledge of Disney resorts and theme parks Knowledge of Revenue Management and Analytics Required Education Bachelor’s degree in Finance, Economics, Business, Industrial Engineering, Marketing or other quantitative field or equivalent Preferred Education Master’s degree or equivalent About Walt Disney World Resort Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Celebration, FL, USA
Jan 11, 2019
Full-time
The Product Developer Manager is responsible for supporting product application capabilities within Customer Engagement by working with internal partners, external partners and vendors to design, implement and sustain technical business solutions that are leveraged across the department. This position plays a key role in ensuring the delivery of new product capabilities and is directly responsible for leading the sustainment of these technical business solutions Responsibilities Continuously create and look for innovative ways to improve processes and functionalities. Design, build, test, implement, communicate and sustain product capabilities and issues. Oversee assigned projects from inception to completion. Partner closely with users to enhance and optimize processes, understand needs/requirements, and create technical business solutions. Collaborate with internal partners, external partners and vendors on the design and building of business solutions. Basic Qualifications 3+ years of experience in working Adobe Campaign Classic, SQL, HTML and JavaScript. Significant experience with Adobe Campaign administrative functionalities, including schemas, input forms, web applications, typology rules and advanced workflow design/troubleshooting. Strong attention to detail and a strong commitment to delivering high-quality solutions. Strong communication skills, both written and oral. Excellent interpersonal skills necessary to work effectively within the organization. Strong meeting facilitation skills with the ability to guide and explain technical topics and environment changes to non-technical partners. Solid technical judgment, strong organizational and time management skills. Excellent problem determination and solving skills – ability to navigate different technical structures and environments. Ability to collaborate with team members and leverage business partners to research and design potential new and innovative solutions. Preferred Qualifications Experience with Adobe Campaign Standard and the Adobe Experience Cloud suite of products. Experience with dynamic programming languages, ideally PHP or Python. Experience working in a large data environment with Teradata and/or SQL Server. Experience with cloud-based technologies, such as Amazon Web Services. Experience with GitHub and automated release management systems. Familiarity with Object-Oriented Programming Principles. Hospitality/Travel industry experience. Knowledge of large database and marketing principles and trends. Previous experience in supporting marketing campaigns. Required Education Bachelor’s degree in Computer Sciences, Marketing, Business, Engineering, MIS or related field or equivalent experience. About Walt Disney World Resort Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort. Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Celebration, FL, USA
Jan 11, 2019
Full-time
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! Consumer Insight, Measurement, and Analytics (CIMA) is an organization within Walt Disney Parks and Resorts Global Marketing & Sales responsible for informing strategy development and decision-making. It does this by taking a holistic, objective and integrated view of the business, as well as marketing and sales programs, and delivering actionable data analytics, synthesis, and insights. The Senior Marketing Insights Analyst must possess a passion for analytics. This individual will act as a key advocate for the benefits data and analytics can drive throughout the organization. The person must be comfortable working with partners, conducting analyses, preparing reports, and communicating insights. This individual will be leveraging a broad spectrum of marketing, media, and sales data to develop new reporting and analysis capabilities to support decision making for Walt Disney Parks & Resorts lines of businesses. This position reports to the Sr. Manager, Marketing Analytics & Insights and will be based in Orlando, FL. Responsibilities The Senior Marketing Insight Analyst’s key responsibilities include, but are not limited to, the following: Own the existing marketing taxonomy within Disney Parks that is used to tie disparate sources of data together, including the maintenance, road map and implementation. Work with business partners to determine media analytic needs and requirements Identify and document data requirements to support both ongoing and ad hoc analysis Learn new data sets to develop an expertise in those data sets Partner with data providers to document and automate data processes Set up QA processes to ensure data accuracy Provide data support for regularly scheduled meetings and presentations Find marketing opportunities and mitigate risks by mining data and conducting data analyses Influence business and marketing decisions based on data findings Create presentations to highlight recommendations and tell the story Basic Qualifications 4+ years of analytical experience Proficient in Microsoft Office suite, particularly Excel and PowerPoint Proficient with querying databases such as Hive, MSSQL, MySQL, SAS Ability to excel in a fast-paced, complex, and ambiguous business environment Demonstrated attentiveness to detail Proven team player and strong partnering skills Demonstrated proactive problem-solving and decision making skills Demonstrated ability to deliver work on time Demonstrated ability to apply statistical rigor to analyses Demonstrated verbal and written communication skills Demonstrated strategic and creative thinking ability Ability to develop clear and concise thoughts into proposals, recommendations, and findings Preferred Qualifications 7+ years of analytical experience Prior knowledge of internal Disney data and databases Prior experience with marketing, paid media, CRM, digital, and/or social media data Prior experience with big data environments Prior experience with DMP and marketing/media technologies Prior experience with business intelligence tools such as Tableau Required Education Bachelor’s degree (or equivalent) with preferred concentration in Business, Marketing, Economics, Statistics, Finance, Industrial Engineering, or an analytics field Preferred Education MBA or Advanced degree in an analytics or mathematics field About Walt Disney World Resort Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort. Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company New York, NY, USA
Jan 11, 2019
Full-time
Disney Streaming Services is a place for the creative and the bold. Whether New York City, San Francisco, Manchester or Amsterdam, we provide opportunities to elevate your career and transform the industry. Software Engineers at Disney Streaming Services develop premium digital media products for Major League Baseball and our partners. The products we build, such as ESPN+, MLB.TV and NHL.TV are paving the way for the next-generation media and sport technologies, including the upcoming Disney+ offering. Our Engineering team for Disney Streaming Services is headquartered in the Chelsea area of New York City. Other office locations also include the SoMo area of San Francisco, CA and several international locations. At Disney Streaming Services, data is central to measuring all aspects of the business, and critical to its operations and growth. The data engineering team is responsible for collecting, analyzing and distributing data using public cloud and open source technologies and offers transparency into customer behavior and business performance. If you are interested in joining Disney Streaming Services in the pursuit of not only crafting new media products but enjoying the products you build, we are interested in hearing from you. Responsibilities Collaborate with product teams, data analysts and data scientists to design and build data-forward solutions Design and build and deploy streaming and batch data pipelines capable of processing and storing petabytes of data quickly and reliably Integrate with a variety of data metric providers ranging from advertising, web analytics, and consumer devices Build and maintain dimensional data warehouses in support of business intelligence tools Develop data catalogs and data validations to ensure clarity and correctness of key business metrics Drive and maintain a culture of quality, innovation and experimentation Coach data engineers best practices and technical concepts of building large scale data platforms Basic Qualifications 3-5 years of experience developing in object oriented Python Experience deploying and running AWS-based data solutions and familiar with tools such as Cloud Formation, IAM, Athena, and Kinesis Experience engineering big-data solutions using technologies like EMR, S3, Spark and an in-depth understanding of data partitioning and sharding techniques Familiar with metadata management, data lineage, and principles of data governance Experience loading and querying cloud-hosted databases such as Redshift and Snowflake Building streaming data pipelines using Kafka, Spark, or Flink Preferred Qualifications Familiarity with binary data serialization formats such as Parquet, Avro, and Thrift Experience deploying data notebook and analytic environments such as Jupyter and Databricks Knowledge of the Python data ecosystem using pandas and numpy Experience building and deploying ML pipelines: training models, feature development, regression testing Experience with graph-based data workflows using Apache Airflow Required Education Bachelor’s degree in Computer Science or related field or equivalent work experience About Disney Streaming Services Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; the upcoming Disney subscription video service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Streaming Technology, LLC, which is part of a business segment we call Disney Streaming Services. Disney Streaming Technology, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Anaheim, CA, USA
Jan 11, 2019
Full-time
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discovery, planning, transacting, and management to enable decision making and optimization. The Senior Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools establishing an expertise in a specific line of business. In order to succeed in the role, the Senior Omni-Channel Analytics Analyst must possess a passion for diving into data, preparing reports, finding insights, understanding implications, and making impactful recommendations to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Senior Omni-Channel Analytics Analyst must further the analytical sophistication of the team. The position reports to the Sr. Manager, Omni-Channel Analytics and may or may not have direct reports. Responsibilities The Senior Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following: Data Preparation Work with business partners to determine needs and requirements Identify and document data requirements to support both ongoing and ad hoc analysis Learn new data sets to develop an expertise in those data sets Partner with Data Services team to document and automate data processes Data Analysis and Insights QA data to ensure accuracy Analyze and mine data to find opportunities in time allotted Undertake proactive and reactive ad-hoc requests as needed Make business recommendations based on the data findings Drive more efficient and sophisticated analytical insights Analysis Distribution Design effective and impactful reports and visualizations for both large and small scale distribution Create presentations to highlight recommendations and tell the story Ensure partners understand the analysis presented Analytical Innovation Drive efficiencies to current processes through tools and processes Increase the level of sophistication of analyses through statistical, machine learning, and artificial intelligence techniques Basic Qualifications 5+ years of relevant experience Proficiency in Hive, SQL, MySQL, Python, and/or R programming languages Proficiency with business intelligence tools such as Tableau Proficiency in Microsoft Office suite Ability to excel in a fast-paced, complex, and ambiguous business environment Ability to deliver work on-time with a “get stuff done” approach Team player mentality Act as a steward for data governance and processes Attentiveness to detail Desire to learn and grow with an organization Preferred Qualifications 7+ years of relevant experience Ability to apply statistical rigor to analyses Experience with “big data” environments and tools Experience with digital and contact center data and analytics Experience with hospitality data and analytics Experience with text mining and natural language processing Experience with machine learning and artificial intelligence Conversational in Mandarin, Cantonese, and/or French Required Education Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc. Preferred Education Master’s degree in an analytical/quantitative field or equivalent About Parks, Experiences and Consumer Products The Parks, Experiences and Consumer Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Consumer Products. Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Anaheim, CA, USA
Jan 08, 2019
Full-time
The Pricing organization is part of a team that supports clients across Disney Parks, Experiences & Consumer Products including Ticketing, Resorts, Merchandise and Food & Beverage in the core competencies of yield management, revenue planning, pricing, promotions and optimization. Candidates should have a natural curiosity to understand the "why" behind business performance, take a proactive role in problem-solving, be results oriented, be able to prioritize and be a team player in a collaborative environment. This position will report to a Manager-Pricing.  Responsibilities Achieve business goals and objectives – Evaluate key business drivers to measure the success of pricing decisions, incorporating science-based insights to identify strategic opportunities, and collaborating with partners to project manage and execute annual and promotional pricing decisions and initiatives Integrate – Partner with the Decision Science team to integrate advanced analytics and insights into the resorts pricing process Collaborate with key partners – Develop and maintain relationships with Marketing, Research, Legal, and Forecasting/Revenue Management to communicate performance, understand new initiatives, and identify impacts of strategic opportunities Basic Qualifications Minimum two to five year’s work experience in business analysis and/or strategy development Proven proficiency in Microsoft Office suite of products, with expertise in Excel and PowerPoint Demonstrated familiarity with statistical analysis and software Demonstrated problem-solving, creative thinking, and partnering skills Demonstrated exceptional written and verbal communication skills, with the ability to shift readily between technical and non-technical terminology depending on audience Demonstrated ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately with minimal supervision Demonstrated exceptional sense of responsibility, ownership, and pride in delivering quality results and understanding the business impact Preferred Qualifications Five plus years work experience in business analysis and/or strategy development Proven knowledge of Disney Theme Parks & Resorts Prior experience with pricing, revenue management, and/or forecasting Demonstrated project management skills with ability to deliver on-time projects Experience working with complex and large volumes of data, database applications, and data visualization software (e.g., Access, Teradata, Oracle, Tableau) Required Education Bachelor’s degree in Finance, Mathematics, Economics, Industrial Engineering or other quantitative field Preferred Education Master’s degree or equivalent Additional Information We strongly encourage applicants to upload a copy of their resume and to print a copy of this role description so they can refer to it in the event they are selected for an interview. About Disneyland Resort When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disneyland Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Anaheim, CA, USA
Jan 07, 2019
Internship
"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! __________________________________________________________________________________ We are... Within the Disneyland Resort, the Integrated Facilities Planning team provides strategic and project support for the Disneyland Resort facilities. They support the Integrated Facilities Planning process developing scopes and budgets; will assist in the strategy development procedures/reporting of asset /life cycle strategies and multi-year planning. Program development will require the interns to interface with key stakeholders/in-house subject matter experts including Engineering Services, Architecture and Facilities Engineering, Ride Engineering, Walt Disney Imagineering. Responsibilities: Your role as an Integrated Facilities Planning and Asset Sustainment Intern: Support the Integrated Facilities Planning process developing scopes and budgets; will assist in the strategy development procedures/reporting of asset / life cycle strategies and multi-year planning. Program development will require the Interns to interface with key stakeholders/in-house subject matter experts (including Engineering Services, Architecture and Facilities Engineering, Ride Engineering, Walt Disney Imagineering) both at DLR and WDW. Basic Qualifications: What you bring to the role: Prior related work experience is desired, including co-op/intern programs with a focus on engineering Demonstrated/proven strong leadership, technical and interpersonal skills Self-starter with demonstrated initiative - able to handle multiple tasks and priorities Computer proficiency in Microsoft Excel Availability to work various shifts commensurate with project requirements Preferred Qualifications: Experience with the following: RFP/RFI AutoCAD ​Successful completion of the Disney College Program or Disney Professional Internship Park Operations cast member on previous College Program Excel Required Education: Industrial Engineering, Engineering Management, Civil Engineering, Construction Engineering or related major Junior, Senior or Graduate student currently enrolled in a Bachelor's degree or post-graduate degree at an accredited 4 year college or university Cumulative GPA of 3.0 or higher (Note: Please, no rounding) as shown on a transcript. Please upload a transcript when applying. Internship Eligibility: Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR currently participating in a Disney College Program or Disney Professional Internship Must not have already completed one consecutive year of employment on a Disney internship or program Must be at least 18 years of age Must possess unrestricted work authorization Must provide full work availability Must possess a valid US driver's license Must be compliant with The Disney Look Must provide own transportation to/from work Current Active Disney Cast Members must meet Professional Internship transfer guidelines (for Walt Disney World Cast Members this is no more than four points and one reprimand in the last six months; for Disneyland Cast Members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)  Location of position: This position has opportunities in Anaheim, CA Program Length: The approximate dates of this internship are June 2019 - January 2020. Interns must be fully available for the duration of the internship. Housing: A limited amount of company-sponsored housing is available on a first-come, first-serve basis. Application Deadline: The deadline to apply for this internship is February 1, 2019. Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed. Materials Required: College transcripts (official or unofficial) - Please upload your transcript while completing the online application To upload this document: Log into your dashboard Click the second tab "Applications" Select "Submitted Applications" Click on the title of this position Click the "Add Files" button Under what you want to add, select "Transcript" Be sure your document is saved in this format: FirstName_LastName_Transcript About Disneyland Resort: When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disneyland Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Lake Buena Vista, FL, USA
Jan 05, 2019
Full-time
The Forecasting and Planning team leverages deep understanding of Guest demographics and behaviors to support the strategic direction and key projects of Walt Disney Parks and Resorts. We are seeking a detail-oriented individual who will deliver accurate monthly forecasts and data-driven insights for Attendance and Admissions Revenue and articulate recommendations that will help drive revenue growth and improve the Guest experience. The ideal candidate should be a solution oriented self-starter with superior analytical skills, who can leverage a highly complex data set and extract key learning. The candidate should have excellent written, verbal, and interpersonal communication and presentation skills. Responsibilities Analytics and Measurement: Create Walt Disney World long-term monthly forecasts and annual operating plan Develop deep understanding of Guest demographics, purchasing patterns, and behaviors to deliver insights Utilize data visualization techniques to identify, evaluate, and communicate business trends and key metrics Analyze large data sets by leveraging SQL, SAS, Business Objects, and other data mining tools Identify and apply best practices in the field of advanced analytics (statistics, data mining, visualization, etc…) Insights and Strategic Decision Making: Translate business performance drivers and metrics into insightful analysis and recommendations Partner with multiple stakeholders such as Pricing, Consumer Insight, Finance, Marketing, etc. to influence business decisions Transition to new forecasting methods that deliver more actionable insights into the business Manage and prioritize multiple tasks independently in a fast paced environment Basic Qualifications Minimum two years of related work experience Strong mathematical and strategic thinking skills Proven ability to perform job responsibilities with minimal supervision Proficiency in Excel, PowerPoint, and Data mining/visualization software Preferred Qualifications Knowledge of WDP&R hotels and theme parks Demonstrated knowledge of SAS, Tableau, and Business Objects Applied experience in applications of advanced analytics and data visualization Required Education Minimum Bachelor’s Degree in Economics, Finance, Mathematics, Engineering, or other quantitative field. Preferred Education Master’s Degree or equivalent. About Walt Disney World Resort Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The Walt Disney Company Burbank, CA, USA
Jan 03, 2019
Full-time
Are you interested in changing the future of television? The media industry is undergoing rapid change, and Disney-ABC Television is building new capabilities for direct-to-consumer engagement that will enable us to compete in this dynamic new marketplace. The Cross Platform Engagement & Insights team is responsible for innovating and developing the strategies and capabilities to directly address our fans to build relationships and retention. Disney-ABC Television is seeking a Manager, CRM Data & Analytics, to join the Consumer Insights team. This role will bring experience with both reporting operations and data integration management to support the broader CRM team. The Manager will have a breadth of knowledge in integrating addressable data with marketing channels including email service platforms, as well as how to utilize reporting tools to visually present CRM metrics through dashboards and analyze performance. Responsibilities: Reporting and Analytics: Manage the creation and maintenance of CRM reporting including email/push campaign metrics and first party audience data across registration and semi-anonymous sources Derive business metrics and present visually for consumer profiles including the development of regular reporting on KPI and dashobards, and tracking LTV for various segments, reporting back to key stakeholders Maintain and provide tracking requirements for CRM data sources ie. Tags given to Digital teams to integrate into company registration Analyze department’s promotions and communication channels to optimize engagement with consumers Recommend tests based on findings to optimize D2C marketing campaigns Continue to provide ongoing feedback on process and make recommendations to process evolution when appropriate. Troubleshoot and resolve barriers in a timely and effective manner Data Governance/Privacy and Integration Management: Act as data governance and privacy liaison for new and existing campaign use of addressable data across direct marketing communications and paid media use Ensure governance standards on data use policy are upheld with partners, agencies, and vendors Project manage data integrations for marketing channel orchestration including data set up with email service and push providers, liasing with internal data teams and external vendors Ad hoc projects around CRM matching to increase target audience size Interact with multiple partners and continually collaborate across the marketing organization to promote structured thinking and knowledge sharing Keep daily tabs on industry trends and serve as a subject matter expert by informing wider team Basic Qualifications: Thorough understanding of data-driven marketing technology architecture from the data warehouse to campaign, as well as APIs, web services and functionality that drives personalized campaigns - Data visualization tools and techniques (i.e. Tableau, BIRST etc. Understanding charts, graphs etc.) - Data onboarding vendors (ie LiveRamp, Neustar, etc.) - Web analytics software (tagging and log file based) - CRM management systems - Tag management systems (e.g., Tealium) Analytical thinker with a depth of knowledge in digital analytics, campaign tracking and ROI metrics Must understand tagging and coding requirements for tracking against a cross-channel environment Proven track record achieving results in a matrixed and/or sometimes ambiguous environment Strong communication and relationship building skills Preferred Qualifications: 5+ years in digital campaign reporting set up and data integration experience Look at the world through the lenses of data and enjoy working closely with both engineers and executives. Experience working with companies dedicated to the development and building of consumer profile models About Disney ABC Television Group: Disney/ABC Television Group (DATG) redefines the future of media and entertainment. Delivering compelling creative, great storytelling, ground-breaking technology, high-impact marketing and innovative distribution, DATG offers multiple opportunities to build a career that supports entertaining and informing the world. A key unit of The Walt Disney Company, one of the world's most admired vertically integrated media enterprises, DATG includes global live action and animation entertainment, news, owned television stations, and radio. If you've got a passion to join our team of talented professionals we want to hear your story. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with ABC, Inc., which is part of a business segment we call Disney ABC Television Group. ABC, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.