Business Analysis / Relationship Management Levels 1-3

  • Metropolitan Transportation Authority
  • New York, NY, USA
  • Mar 03, 2020
Full-time Business Analytics Computer Science Data Analysis Information Systems (IS) Information Technology (IT) Operations Process Management Project Management Risk Analysis

Job Description

Summary

Level 1

The purpose of this position is to collect and clarify business requirements for applications. Positions may also assist in business planning, needs analysis, and business risk assessment, as well as consulting with the customer to best support the business through the effective use of technology.

Level 2

The purpose of this position is to collect and clarify business requirements for applications and to identify opportunities for process improvements. Positions also assist in business planning, needs analysis, and business risk assessment, as well as consulting with the customer to best support the business through the effective use of technology.

Level 3

Independent contributor Business Analyst, with expertise in a variety of tools, providing value to the business through effective process analysis and improvements, and requirements development and documentation.  

Responsibilities

Level 1

  • Participates in requirements gathering sessions, producing basic documentation, typically under the guidance of a more senior business analyst, to catalogue customer needs.
  • Creates requirements definition documentation and simple functional specifications, under guidance, to ensure clarity around customer needs and corresponding deliverables.
  • Validates and obtains sign-off for functional requirements/specifications, under guidance.
  • Documents changes to requirements throughout the project and routes information following established guidelines, under guidance, to ensure timeliness and accuracy of deliverables.
  • Tracks and reports on project progress against BA defined requirements throughout the project life cycle.

Level 2

  • Facilitates requirements gathering sessions for basic requests, proactively drawing out requirements from stakeholders to catalogue customer needs.
  • Performs gap analysis to identify opportunities for process improvement or management control of work flow.
  • Creates requirements definition documentation and simple functional specifications to capture business needs and for validation with the client and shared with project stakeholders.
  • Validates and obtains sign-off for functional requirements/specifications.
  • Takes ownership of changes to requirements throughout the project, documenting and routing any changes as appropriate.
  • Tracks and reports on project progress against BA defined requirements throughout the project life cycle to ensure timeliness and accuracy of deliverables.

Level 3

  • Facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements.
  • Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives.
  • Analyzes business operations and processes to identify opportunities for process improvement, management control of work, or automation. Generates process and solution options and reviews with appropriate stakeholders.  
  • Can readily re-apply business insights to devise new technical or non-technical solutions to business issues
  • Creates workflow diagrams to document current and future business environment.
  • On smaller size projects, tracks progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution. On larger size projects, contributes to tracking and management of requirements.
  • Reviews test plans and scripts for completeness and accuracy.
  • Provides direct support to clients on how to optimally apply installed solutions, answering client questions and training new users

Qualifications

Level 1

  • Incumbent should adhere to and be guided by all appropriate MTA IT procedures and standards (e.g. project management methodology, systems development lifecycle, service level agreements).
  • Direct manager provides guidance on appropriate MTA policies and procedures.
  • Technical leadership may provide direction on specific tools and approaches to be used for an assignment.
  • Vendors may provide support and technical direction, as appropriate

Level 2

  • Can break down business processes to key functions through the use of process and data flow diagrams or similar methodologies.
  • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
  • Takes calls from business leads and resolves many support issues on how to use a client-specific application effectively, within their area of expertise and escalating as appropriate
  • Can break down business processes to key functions through the use of process and data flow diagrams or similar methodologies.
  • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
  • Takes calls from business leads and resolves many support issues on how to use a client-specific application effectively, within their area of expertise and escalating as appropriate
  • Can break down business processes to key functions through the use of process and data flow diagrams or similar methodologies.
  • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
  • Takes calls from business leads and resolves many support issues on how to use a client-specific application effectively, within their area of expertise and escalating as appropriate

Level 3

  • Analyzes process and data flows, identifying potential redundancies, overlaps in accountability, key decision points, etc.
  • Makes recommendations for action plans or streamlining to improve business performance.
  • Takes calls from business leads and resolves most support issues independently on how to use a client-specific system/application within their area of expertise and/or escalates as appropriate.
  • Functions independently with limited work direction.
  • Assesses different options and recommends an approach.
  • Determines and facilitates colleagues to solve client support problems
  • Incumbent should adhere to and be guided by all appropriate MTA IT procedures and standards (e.g. project management methodology, systems development lifecycle, service level agreements).
  • Direct manager provides guidance on appropriate MTA policies and procedures.
  • Technical leadership may provide direction on specific tools and approaches to be used for an assignment.
  • Vendors may provide support and technical direction, as appropriate.

Education and Experience

Level 1

  • Typical candidates will possess 1-3 years of relevant experience and BS in Computer Science or related fields or equivalent experience.
  • Possesses basic understanding of the applications environment and the project execution process.

Level 2

  • Typical candidates will possess 3+ years of relevant experience and BA/BS Degree in Computer Science or related fields or equivalent experience or M.S. in a related field
  • Has acquired knowledge of the business functions supported, existing systems, and the company’s products and services.

Level 3

  • Typical candidates will possess 5+ years of relevant experience and BA/BS Degree in Computer Science or related fields or equivalent experience or M.S. in a related field and 3+ years of relevant experience.
  • Possess a good understanding of the different systems/applications in use in the area supported and how they inter-relate. Knows who to engage and coordinate with when a system they are working on may impact another system/application.
  • Seen as a resource on how current systems are used and operate within the client area(s) supported.

Other Information

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $99,394 (this figure is subject to change) per year or if the position is designated as a policy maker.

How To Apply

Qualified individuals interested in MTA Headquarters IT Kronos employment opportunities must apply through the MTA's online application and recruitment system. Please click the "Apply Now" button on this page to visit our website; Select “See all open positions” located under the heading “Job postings” and search by Job ID listed below.

 

DEPT/DIV:                      MTA, IT – Office of Enterprise Applications

SUPERVISOR:                Lead Application Timekeeping Pension  

LOCATION:                     2 Broadway or Various as required

HOURS OF WORK:        9:00 AM -5:30 PM (7.5 hours)

 

MTA is an Equal Opportunity Employer.

 

Job ID

97425

Salary

Level 1 (Hay 282): Min $63,584 – Mid $84,779; Level 2 (Hay 323): Min $66,593 – Mid $88,791; Level 3 (Hay 393): Min $71, 729 – Mid $95, 639

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