Business Analyst IT

  • Shell
  • Houston, TX, USA
  • Dec 24, 2018
Full-time Business Analytics Business Intelligence (BI) Data Analysis Data Science Information Technology (IT)

Job Description

The Business Analyst is responsible for identifying and documenting the business needs of their clients and stakeholders, and helping to determine feasible solutions to meet business needs or resolve business problems. This position will give you the opportunity to grow to become an active thought partner and solution visionary who shapes the technology demand and direction in the business community.

This position has the following accountabilities:

  • Precisely captures business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
  • Translates business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
  • Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
  • Creates clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
  • Ensures traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
  • Interacts with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
  • Configures and document software and processes, using agreed standards and tools.
  • Creates acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.
  • Creates and presents compelling business cases to justify solution value and establish approval, funding and prioritization.
  • Initiates, plans, executes, monitors, and controls Business Analysis activities on projects within agreed parameters of cost, time and quality.
  • Understands and stay abreast of relevant architectures and technologies related to a business area. Research potential solutions and innovative ideas. Guide and manage interactions with technology vendors.
  • Lead stakeholder management activities including facilitation of large design sessions.
  • Lead teams to complete business analysis on projects. Set the direction for business analysis activities within large programmes or strategic initiatives.
  • Supports longer-term business strategic goals through proposing improvements in value, cost, process, data, technology, functionality, and initiating high-level business requirements and feasibility studies to discover options and directions.
  • Champions the development of long-term Business Analysis capability within Shell through bringing external perspectives, coaching others about BA techniques, identifying and promoting best practices, and contributing to community building.


  • Reports to Application Delivery Lead Payments.
  • Identifies, analyses and defines Business requirements and technical specifications within the Payment portfolio for both Strategic and Legacy landscape including B2C payments solutions.
  • Partners with the Business to deliver Payment solutions via the analysis of new or changing business requirements.
  • Manages business application/tools/information related to the Payment application portfolio.
  • Creates customer-centered designs based on business, functional and non-functional requirements, user research, market analysis, customer feedback, and usability findings.
  • Reviews and analyzes user research and usability reports, for use in determining best user interface design solutions.
  • Communicates the customer experience designs to internal stakeholder to get buy-in, feedback, and negotiate trade-offs.
  • Documents and communicates user-interface design specifications to in-house or third-party software engineers for implementation/coding.
  • Develops conceptual diagrams, wireframes, visual mockups, usage scenarios, navigation maps, and prototypes.
  • Contributes to the design standards and promotes customer-centered design throughout the organization.
  • Interacts with data architects to understand how information is stored, modeled, and tagged and identifies ways to visualize and present information in a customer-friendly manner to end users.
  • Facilitates the deployment of global programmes, processes and solutions by undertaking application analysis and test activities and coordinating such activities with the Business community.
  • Operates as part of global or local project teams, within the application portfolio.
  • Coaches and supports other Business Analysts within the team, in the execution of their roles.
  • Fully comply with and adhere to, all application and infrastructure standards and processes including SOx, DRP, and OneIT controls and IT Security standards.
  • Coordinates and executes Unit, system integration and E2E process testing for new enhancements, projects and performs or facilitates change management communication to the user community on future IT solution changes.
  • Demonstrates the behaviors of external focus, delivery and simplicity.
  • Execute IT Business analysis work on project, enhancements and operational items.
  • Maintains in-depth knowledge of the business, processes, applications, information and data
  • Acts as a functional expert for IT solutions in Payments business processes.
  • Knows which threats can happen to an IT solution, and has practiced penetration tests and remediation implementation; takes security personal.
  • Negotiates contracts and manages relationships with multiple external service providers.
  • Responds to organizational and environmental changes during in-progress activities.
  • Guides business stakeholders to gain acceptance / sign-off despite competing objectives. Manage requirements to the smallest set that will provide the biggest impact in advancing business objectives and end-user buy-in.
  • Describes technology in terms easily understood by business customers and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.
  • Generates innovative approaches to existing problems or new opportunities.
  • Works closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.

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