Lead Channel Analytics

  • Hilton Hotels & Resorts
  • Addison, TX, USA
  • Sep 20, 2022
Full-time Analytics Business Intelligence (BI) Data Analysis Data Collection Hive Python Quality Assurance (QA) R SAS SQL

Job Description

***This role can be located in Dallas, TX, McLean, VA, or Memphis, TN***

In Commercial Strategy, Insights, and Analytics, we are internal consultants to key functions across the business, including Hilton’s Customer, Brands, Marketing, Digital, Revenue, and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded authorities who serve as strategic advisors to key partners and technical specialists who are proficient in advanced analytics techniques and tools. The team is integrated with the business functions to ensure close partnership and to optimally measure and drive company performance.

What will I be doing?

The Channel Analytics team provides both day-to-day tactical support and strategic analyses to connect, measure, and optimize business performance and customer satisfaction across the guest journey. You will be telling data and performance stories across multiple data sets. Critical success factors will include adapting to a fast-paced, ambiguous, and changing business environment. The role will partner with business stakeholders to address and prioritize measurement, reporting, and dashboards.

More specifically, you will:

  • Analyze data and metrics for channel data that involves multiple data sources (Adobe, Microstrategy).
  • Comfort with communicating data stories that include multiple sources of data.
  • Additional platforms and data sources may be introduced (e.g. Kipsu).
  • Perform end-to-end support of tracking and implementation for Channel/Digital Experiences.
  • Document tracking requirements for messaging bugs and updates.
  • Design data collection strategies and new analytics measurements for digital (e.g. Adobe Analytics).
  • Support hypotheses and prepare analysis of testing/optimizing Customer Experiences
  • Partner with teams across the enterprise, specifically within Analytics and the digital, property, and contact center space, to understand and support initiatives
  • Understand what happens when content changes
  • Monitor and test when new features are introduced (e.g. main menus)
  • Provide insights into what works vs. doesn't, Pre vs. Post analysis

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Collaboration: The ability to build consensus, develop relationships, and demonstrate diplomacy with high-level executives and partners
  • Coaching: a strong passion for team member development and culture building
  • Curiosity: a love for learning and extraordinary analytic and quantitative skill
  • Problem-solving: an ability to resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity
  • Accountability: a drive to take ownership of projects, results, and recommendations
  • Outstanding written and verbal communication skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of professional experience
  • One (1) year of Analytics experience
  • Experience with data QA, data pulling, data manipulation
  • Experience debugging and validating digital measurement is working as expected
  • Experience capturing business and technical requirements to support analytics goals
  • Expertise in a coding language such as SQL, Hive, Alteryx, R, SAS, or Python
  • Experience with MS Office suite and business intelligence tools such as MicroStrategy or Tableau
  • Attention to detail including a focus on analytics documentation (e.g., data definitions, variable map)

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree in an analytical subject area
  • Experience reviewing business and technical specifications

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EOE/AA/Disabled/Veteran

Job ID

COR012T3